Frustrated with Bluehost
If you tried to visit my blogs between about 9:30 pm on Thursday night and 11:45pm Friday night, you were greeted with a lovely “This account has been deactivated” notice. Bluehost deactivated my account, and sent me an email which I received at 6am on Friday.
It said:
“Your web hosting account for footprintsonthemoon.com has been deactivated (reason: call
customer support).
Although your web site has been disabled, your data may still be available for
up to 30 days, after which it will be deleted.
If you feel this deactivation is in error, please contact customer support as
soon as possible.”
Nice, right? I called customer service, and as far as I can tell from the mumbling, accented tech support guy I got on the phone, they found evidence of a hacker on the server. They deleted the files they could find but I needed to “update my scripts and delete everything else” before they’ll scan again and reactivate my account. Oh, and by the way, do I have access to my control panel. Uh, no, because YOU DEACTIVATED MY ACCOUNT. The tech support guy said he’d get me back into my control panel within 5-10 minutes, and put in a ticket when I’m done, kthanxbye.
Of course, by that time, I had to leave for work. I can access my control panel from work to update my installs, but I couldn’t access ftp to check for foreign files, so it had to wait until I got home. So I had no blogs whatsoever for more than 24 hours, and I’m obviously a little less than happy about it.
I think the part that frustrates me the most is that Bluehost has plenty of ways of contacting me and they did nothing to let me know what was going on before they did it. Instead they deactivated my account and then sent me an EMAIL which I didn’t get until 8 hours after my blogs were taken down. NOT HAPPY.
I got this email when they reinstated my account: “we have unsuspended the account, we will let you know if anything else needs to be corrected.” Gee, nice to know that you’re perfectly willing to let me know what the heck the problem was to begin with, and that you’re sorry for my inconvenience.
