I’m finding myself quite annoyed with Comcast this evening. I realize that this is not exactly an unusual feeling for someone to have towards the cable company, but they really walked on my nerves today!
I’ve been spending my day today being rather lazy… since I’ve been coughing my fool head off all week, I decided today would be a good day to relax, rest and let my body try to heal. As such, I haven’t done much today beyond napping, and I certainly haven’t made myself presentable. I’m still in what I wore to bed last night– a pair of shorts and an oversized t-shirt. Dirty hair thrown into a ponytail and generally looking like I might belong in a commercial for best acne treatments. So understandably, I was less than thrilled when someone rang the buzzer at the front door, and even less thrilled when I discovered that it was a Comcast employee.
So he comes to the door, and he just wants to “verify what services I have.” This wouldn’t be so bad, except they had another employee out here… maybe a month ago? Who was doing the same thing. And the other employee didn’t try and tell me that my service was listed incorrectly (hasn’t changed since the day I signed up), and didn’t try to upsell me to a phone plan that I don’t need and “free” movie channels. I told him no since I’m not interested, but he still spent several minutes trying to convince me to upgrade, how easy it would be, and would only cost me a couple more dollars. Yeah, your base price for the new plan is only a few dollars more than my current total including the taxes and fees. Sounds like basically free to me… NOT. Sorry, a phone plan I don’t need and don’t want is not a good deal even if it’s “only” a couple dollars more. The thing that really got me was that his story kept changing.
First he was just checking my service because they’re working at the box, and didn’t want to change anything without verifying with me. Then he was a retention specialist, and he could offer me these services for free! He told me that they are currently in a pricing war with AT&T, DirecTV, DishNetwork, etc that’s why he could offer this to me right now. Sweet, so now I know I can call up your competition and probably get a better price. Thanks!
A few hints to the Comcast dude:
1) Don’t show up at my door unannounced and try to sell me more services.
2) When you DO show up at my door, get your story straight. I had about three different ones by the time he left.
3) No is a complete sentence. I shouldn’t have to tell you no four or five times to get you to take my answer and leave.
4) If you want to cut me a great deal? Offer me a promotional rate on the services I already have. If I wanted phone service, I’d have purchased phone service a year and a half ago when I signed up with Comcast.
I’ve been considering giving up the cable in order to save some money, and today’s visit is one large shove further in that direction.